Work at the service desk department gives you the opportunity to develop your skills and become a top specialist in IT. Fujitsu service desk agents have advanced in their careers as experts, process coordinators, infrastructure project managers, IT service managers, etc. Some employees have continued their careers at various Fujitsu divisions in the Nordic countries.

Annually, there about 15 in-house competitions that are targeted at service desk employees due to their prior work experience and knowhow.

Our teams are located in Tallinn, Tartu as well as Pärnu and we speak nine languages: Estonian, English, Latvian, Lithuanian, Russian, Finnish, Swedish, Norwegian and Danish. If you are fluent in any of these languages and are interested in IT, you are most welcome to join our team.

The job of an agent is to save our customer’s working day. The agent has to listen actively and be able to put themselves in the customer’s shoes. It is crucial to learn how to problem solve in simple language without relying on speciality IT terms. An “agent with the right DNA” acknowledges that there is a person on the other side who has a deadline to deliver but has been caught up in a technical issue; they need help and understanding because at the moment it is their biggest and most pressing concern.

We will teach you everything you need to know for the job. People have often ignored the system’s request to change their password and contact us when they are unable to log in. They often need to install new software or updates. There are also many questions about how to do something. For example, the Office productivity suite has changed so much over the years that users are having trouble finding familiar commands.

Extensive IT knowledge is certainly an asset but the knowhow can also be acquired while on the job. During the adjustment period, the agent receives a thorough and practical overview concerning equipment and software as well as the most common issues and their solutions. After the training, a mentor will be appointed who will help you whenever you need assistance.