Achieve together

It is said that “There is no I in team!” – In Fujitsu Estonia, both the letters i and you are important in a professional team. We are all different people of all ages, but we always recognize and support each other.

Fujitsu Estonia

Our workers are professionals who place a high value on well-functioning teamwork. Together we overcome obstacles, achieve results, and celebrate our victories. We recognise one another and are proud of our workers. Our positively-minded expert team is ready to help and support you. In our team we follow the principles of lean, which ensure smoothness of cooperation.

Fujitsu Estonia’s service desk is part of Fujitsu Finland and is recognized as the best service desk in the Nordic countries.

There are close to 200 people working in nine teams and their main goal is to provide IT support to employees of Nordic corporations and organisations and find solutions for simple as well as complex issues.

We offer flexible support via a variety of channels: email, instant messaging and work management system. In addition, we use a remote management system that allows our specialists to access the client’s computer and take necessary steps to guide the client and troubleshoot issues.

Kaugtöö tegija

Life in our service desk team

Work at the service desk department gives you the opportunity to develop your skills and become a top specialist in IT. Fujitsu service desk agents have advanced in their careers as experts, process coordinators, infrastructure project managers, IT service managers, etc. Some employees have continued their careers at various Fujitsu divisions in the Nordic countries.
Annually, there about 15 in-house competitions that are targeted at service desk employees due to their prior work experience and knowhow.
Our teams are located in Tallinn, Tartu as well as Pärnu and we speak nine languages: Estonian, English, Latvian, Lithuanian, Russian, Finnish, Swedish, Norwegian and Danish. If you are fluent in any of these languages and are interested in IT, you are most welcome to join our team.
Fujitsu karjäär kasutajatoe osakonnas

What we can offer you

Good opportunity to keep up with the IT sector

Our field is developing fast, and it is very exclusive.

Professional training program from the first working day

Training with a mentor to support your development into a top professional.

A united team

That contains different professionals who conquer common goals.

A corporate culture that values work-life balance

You will forget about work when you’re not working.

A well-located office

Where workspaces and furnishings support your work and offer excellent possibilities for coffee and lunch breaks. We also offer you a free parking place.

General company bonuses

7 extra days of vacation, sports compensation, paid sick days, and more.

What we can offer you

Good opportunity to keep up with the IT sector

Our field is developing fast, and it is very exclusive.

Professional training program from the first working day

Training with a mentor to support your development into a top professional.

A united team

That contains different professionals who conquer common goals.

A corporate culture that values work-life balance

You will forget about work when you’re not working.

A well-located office

Where workspaces and furnishings support your work and offer excellent possibilities for coffee and lunch breaks. We also offer you a free parking place.

General company bonuses

7 extra days of vacation, sports compensation, paid sick days, and more.

How to succeed as a service desk agent

The job of an agent is to save our customer’s working day. The agent has to listen actively and be able to put themselves in the customer’s shoes. It is crucial to learn how to problem solve in simple language without relying on speciality IT terms. An “agent with the right DNA” acknowledges that there is a person on the other side who has a deadline to deliver but has been caught up in a technical issue; they need help and understanding because at the moment it is their biggest and most pressing concern.
Fujitsu kasutajatoe agent
Fujitsu kasutajatoe agendi oskused
We will teach you everything you need to know for the job. People have often ignored the system’s request to change their password and contact us when they are unable to log in. They often need to install new software or updates. There are also many questions about how to do something. For example, the Office productivity suite has changed so much over the years that users are having trouble finding familiar commands.
Extensive IT knowledge is certainly an asset but the knowhow can also be acquired while on the job. During the adjustment period, the agent receives a thorough and practical overview concerning equipment and software as well as the most common issues and their solutions. After the training, a mentor will be appointed who will help you whenever you need assistance.

Want to join us?

Hanni-Tomingas-Värbamisspetsialist

Don’t hesitate to write me or give me a call! Let’s talk about what you would like to do in Fujitsu and how we can help you develop your career.

Hanni Tomingas
Recruitment specialist
cv@ee.fujitsu.com
+372 5770 2330

Soovid meiega liituda?

Hanni-Tomingas-Värbamisspetsialist

Don’t hesitate to write me or give me a call! Let’s talk about what you would like to do in Fujitsu and how we can help you develop your career.

Hanni Tomingas
Recruitment specialist
cv@ee.fujitsu.com
+372 5770 2330

Fujitsu Estonia AS
Sepise 7,
11415, Tallinn
cv[at]ee.fujitsu.com
+372 5770 2330

Work Your Way